Product Info

FAQ

LOCATION TRACKING

Can I use this app to see the route traveled?
Yes. As a provider moves, every aspect of their route is being documented.
How does this app track distance?
As a provider moves, WHOWANTSWHAT's reliable, real-time GPS tracking takes place via a mobile device. The platform is ascertaining the position or location of a mobile phone, whether stationary or moving. Distance can then be measured between destination endpoints.
When does this app initiate tracking?
Once the app is launched by the provider, tracking is initiated.
Does this app monitor every move?
Yes. WHOWANTSWHAT has been programmed to detect movement and then collect tracking data.
Does this app only track vehicles?
No. WHOWANTSWHAT's tracking parameters are fully customizable which means the provider is not limited to using a vehicle. They can travel by any ther mode of transportation, such as bike or foot.
How does the app know when travel has stopped?
Our platform has been programmed to detect when someone is stationary for a certain amount of time.
Can the app enable sharing of routes?
Yes. Routes can be shared among providers and consumers.

DISPATCH

How does the app dispatch providers?
A consumer launches the app, chooses what products/services needed, makes a purchase, and chooses a location. The best provider is then matched to the consumer, notified of opportunity, and either accepts or declines the opportunity. The consumer then receives a notification with delivery details.
Does the app give route directions to the location?
Yes.
Can the provider communicate with the consumer in-transit?
Yes. The provider and consumer can communicate via a SMS (text messaging).

TIME CARD

How does one clock-in/out?
A provider launches the app to clock in and logs out to clock out.
Does the app submit time cards automatically?
Yes.
Can the app send reminders?
Absolutely!
Does the app track time spent according to status?
Yes. Time tracked can be broken out by a number of various status designations and this feature is customizable.
Will the app track drive-time?
Yes.

FORMS

What file format does the app use for forms?
Forms created using the app are saved in Adobe PDF format.
Can the app search previously entered form data?
Yes.
Is it easy to fill out a form?
Yes, super easy! WHOWANTSWHAT even fills in as much of the form as it can for you.

INVENTORY

Does the app track inventory levels?
Yes. Tracking inventory enables WHOWANTSWHAT to accurately dispatch providers.

PAYMENTS

Can the app accept consumer payments?
Yes. The app can process payment via credit cards.

TECHNOLOGY

Will the app interface with external software?
Yes. WHOWANTSWHAT automates the billing and payroll process by sending hours straight to QuickBooks or Xero.
Is the app customizable?
Yes. Everything within our platform can be thought of as discrete objects (i.e., individual blocks that can be related to each other). This is powerful because one of the things that often kills business software is a lack of flexibility.
How is all of the information collected and stored?
WHOWANTSWHAT's stack is built as a backend service running on top of node.js with Postgres as the database. An API is exposed and used to support the web and native mobile apps. Providers and consumers use the mobile apps to interact; companies use the web piece to manage their providers and consumers, products, services, etc.

Build Your Own App Using Our Open API

Our stack is built as a backend service running on top of node.js with Postgres as the database.

Our platform is built on a cloud-based architecture where we expose the full API to our consumer. The server API can be deployed either hosted by us or by the consumer, as it is fully contained. All requests and responses are done via standard calls over standard protocols.

Best practice security has been part of development from the ground up, and standard authorization methods are implemented as required in each vertical.

An API is exposed and used to support the web and native mobile apps. Providers and consumers use the mobile apps to interact; companies use the web piece to manage their providers and consumers, products, services, etc. We have native iOS Android frameworks for mobile and JavaScript / jQuery web tools that can be customized for specific verticals.

We deploy our app inside a Docker container which makes it extremely flexible as far as hosting goes. If a consumer needs HIPAA hosting due to healthcare record requirements, no problem. They can use a HIPAA compliant host. If they want to deploy on Amazon Cloud or a Digital Ocean droplet for cost savings, that works too. We currently run our production server at a HIPAA compliant facility and our development servers on Droplets, so we know it works.